Background Note | HBS Case Collection | March 2000 (Revised October 2004)

Adding Voice to the Web: A Note on Start-ups

by Clayton M. Christensen and Tara Donovan


A study of start-up companies that have leveraged the technology of Internet Protocol (IP) telephony to develop applications that are positioned to have an impact on the offerings of traditional telecommunications organizations.

Keywords: Business Startups; Internet; Communication Technology; Technological Innovation; Innovation Strategy; Telecommunications Industry; Information Technology Industry;


Christensen, Clayton M., and Tara Donovan. "Adding Voice to the Web: A Note on Start-ups." Harvard Business School Background Note 600-081, March 2000. (Revised October 2004.)