Case | HBS Case Collection | 2000 (Revised from original 1999 version)
by Thomas J. DeLong, Myra M. Hart and Sharon Peyus
Explores the challenges of choosing how to grow a professional services firm (PSF). Before developing a growth strategy, the partners need to agree on what business(es) the company should be in. Each of the three partners has differing views of what the company should be doing to develop and maintain strong customer relationships.
Keywords: Entrepreneurship; Business or Company Management; Growth and Development Strategy; Business Model; Expansion; Business Processes; Industry Structures; Customer Focus and Relationships; Employees; Partners and Partnerships; Service Industry;
Citation:
DeLong, Thomas J., Myra M. Hart, and Sharon Peyus. "Eggrock Partners, LLC (A)." Harvard Business School Case 800-047, October 2000. (Revised from original September 1999 version.)
Case | HBS Case Collection | 2000 (Revised from original 2000 version)
Eggrock Partners, LLC (B)
Thomas J. DeLong, Myra M. Hart and Sharon Peyus
Keywords: Service Industry;
View Profile »View Publications »
Article | American Economic Journal: Economic Policy | August 2012
Surviving the Global Financial Crisis: Foreign Ownership and Establishment Performance
Laura Alfaro and Maggie Chen
Keywords: Globalization; Financial Crisis; Multinational Firms and Management; Data and Data Sets; Business Subsidiaries; Production; Finance; Performance; Ownership;
Case | HBS Case Collection | 2012
Gerry Pasciucco at AIG Financial Products (A)
Gautam Mukunda and Thomas J. DeLong
Keywords: Corporate Accountability; Ethics; Crisis Management; Financial Crisis; Management Teams; Business and Government Relations; Financial Services Industry; United States;
Article | Harvard Business Review | September 2012
Should You Listen to the Customer?
Thomas J. DeLong and Vineeta Vijayaraghavan