Case | HBS Case Collection | January 1999 (Revised February 2000)

GE...We bring good things to life. (A)

by James L. Heskett


Jack Welch and the Corporate Executive Council of General Electric are faced with a decision about whether and how to implement a six-sigma quality-improvement effort in the context of many other initiatives already undertaken at GE in recent years.

Keywords: Change Management; Leadership Style; Six Sigma; Quality; Organizational Change and Adaptation;


Heskett, James L. "GE...We bring good things to life. (A)." Harvard Business School Case 899-162, January 1999. (Revised February 2000.)