Case | HBS Case Collection | January 1994 (Revised May 1995)

Xerox: Design for the Environment

by Richard H.K. Vietor

Abstract

In 1990, Xerox undertook an "Environmental Leadership Program" designed to make Xerox an industry leader in non-polluting operations, recycling, and products actually designed for the environment. This effort flowed naturally out of the system of total quality management developed at Xerox in the 1980s. Under the new program, Xerox planned to design its products for complete reuse, remanufacturing, and recycling. This effort entailed a complete redesign of the company's product-delivery system, from initial designs, to materials acquisition, to manufacturing, marketing, and after-sales service.

Keywords: Product Design; Production; Service Delivery; Service Operations; Organizational Design; Environmental Sustainability;

Citation:

Vietor, Richard H.K. "Xerox: Design for the Environment." Harvard Business School Case 794-022, January 1994. (Revised May 1995.)