Class Lecture | 2005

Creating Customer-Centric Cultures: Lessons from High-Performance Organizations

by Rohit Deshpandé

Keywords: Customer Focus and Relationships; Organizational Culture;

Citation:

Deshpandé, Rohit. "Creating Customer-Centric Cultures: Lessons from High-Performance Organizations." Boston: Harvard Business School Publishing Class Lecture, 2005. Electronic. (Faculty Lecture: HBSP Product Number 107XC.)