Case | HBS Case Collection | 1999
by H. Kent Bowen and Marilyn Matis
In 1997, Lifeline Systems continues to grow its service business to $32 million, 56% of the company's total revenues. More local hospital Lifeline programs turn over their monitoring service to Lifeline Central, expanding the company's subscriber base by 30%. The company decides to invest over $11 million in a new subscriber monitoring system to maintain its market leadership. At the end of 1998, Lifeline moves its corporate headquarters from Cambridge, MA to suburban Boston to lower real estate costs. Changes in the eldercare industry also spell growth: employers become interested in providing eldercare referral as an employee benefit, cuts in Medicare result in less home health care by nurses, and Lifeline forms strategic partnerships with the American Red Cross and an assisted-living community developer.
Keywords: Health Care and Treatment; Information Technology; Expansion; Cost Management; Growth and Development Strategy; Partners and Partnerships; Change; Customer Relationship Management; Service Operations; Age Characteristics; Investment; Health Industry; Technology Industry; Cambridge; Boston;
Citation:
Bowen, H. Kent, and Marilyn Matis. "Lifeline Systems, Inc. (B)." Harvard Business School Case 699-038, February 1999.
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Case | HBS Case Collection | 2012 (Revised from original 1997 version)
Jim Sharpe: Extrusion Technology, Inc. (A)
H. Kent Bowen and Barbara Feinberg
Keywords: crisis management; Acquisitions; Search Funds; entrepreneurial management; entrepreneurs; entrepreneurship; turnarounds; bank loan; leveraged buyouts; manufacturing; metals processing; entrepreneurial finance; Labor unions; Experience and Expertise; Corporate Entrepreneurship; Personal Development and Career;
Case | HBS Case Collection | 2012 (Revised from original 2002 version)
Jim Sharpe: Extrusion Technology, Inc. (Abridged)
H. Kent Bowen
Keywords: Search Funds; search; entrepreneurial management; entrepreneurship; operations strategy; Acquisitions; work/family balance; work-life balance; Unions; union; turnarounds; funding model; LBO; bank debt; Bank loans; Equity Investment; career management; negotiation; Business Model; Change Management; Entrepreneurship; Borrowing and Debt; Banks and Banking; Personal Development and Career; Manufacturing Industry; United States;
Jim Sharpe: Extrusion Technology, Inc. (B)
Keywords: Technology; Entrepreneurship; Business Ventures; Business or Company Management; Competency and Skills; Management Teams; Risk and Uncertainty; Manufacturing Industry; United States;