Case | HBS Case Collection | September 1998 (Revised May 2002)

Cisco Systems, Inc.: Implementing ERP

by Robert D. Austin, Richard L. Nolan and Mark J. Cotteleer


Reviews Cisco System's approach to implementing Oracle's Enterprise Resource Planning (ERP) software product. This case chronologically reviews the diverse, critical success factors and obstacles facing Cisco during its implementation. Cisco faced the need for information systems replacement based on its significant growth potential and its reliance on failing legacy systems. The discussion focuses on where management was particularly savvy in contrast to where it was the beneficiary of good fortune.

Keywords: Information Technology; Software; Technology Adoption; Complexity; Information Management;


Austin, Robert D., Richard L. Nolan, and Mark J. Cotteleer. "Cisco Systems, Inc.: Implementing ERP." Harvard Business School Case 699-022, September 1998. (Revised May 2002.)