Case | HBS Case Collection | February 1997 (Revised September 1998)

American Management Systems, Inc.: The Knowledge Centers

by Dorothy A. Leonard and Sylvia Sensiper


Senior management at AMS, a business and information technology consulting company, is growing at 28% annually and assimilating 1,800 new hires a year. AMS has recently instituted a new knowledge management strategy, a group of six knowledge centers (virtual communities of experts) each concerned with one of the company's core disciplines. The initiative is intended to help AMS reach its goal of leadership, as well as to help assimilate the many new consultants. How well does the company's newest knowledge management infrastructure work? The case deals with crucial issues of knowledge transfer and knowledge organization, and innovations in the field of knowledge management.

Keywords: Information Technology; Innovation and Management; Technological Innovation; Knowledge Management; Management Teams; Business Strategy; Consulting Industry; United States;


Leonard, Dorothy A., and Sylvia Sensiper. "American Management Systems, Inc.: The Knowledge Centers." Harvard Business School Case 697-068, February 1997. (Revised September 1998.)