Article | Management Science | September 1999

Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study

by F. Frei, R. Kalakota, A. Leone and L. Marx

Keywords: Performance; Information;

Citation:

Frei, F., R. Kalakota, A. Leone, and L. Marx. "Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study." Management Science 45, no. 9 (September 1999): 1210–1220.