Case | HBS Case Collection | October 1992 (Revised December 1993)

ServiceMaster Co.: The Quality Services Network

by James L. Heskett and Roger H. Hallowell

Keywords: Service Industry;

Citation:

Heskett, James L., and Roger H. Hallowell. "ServiceMaster Co.: The Quality Services Network." Harvard Business School Case 693-042, October 1992. (Revised December 1993.)