Case | HBS Case Collection | January 1992 (Revised April 1993)

FBO, Inc.

by Steven C. Wheelwright


FBO, Inc. is a fixed-base operator at a large metropolitan airport. The general manager must decide if the current pooling format is the appropriate way to staff the commercial refueling operations. If pooling is deemed inappropriate then the implementation of a different format in the face of a hostile management/union relationship is a concern. A rewritten version of an earlier case.

Keywords: Selection and Staffing; Labor Unions; Operations; Labor and Management Relations; Aerospace Industry;


Wheelwright, Steven C. "FBO, Inc." Harvard Business School Case 692-074, January 1992. (Revised April 1993.)