Supplement | HBS Case Collection | February 1990 (Revised March 1992)

Automobile Dealer Sales and Service: Critical Incidents

by Leonard A. Schlesinger

Abstract

To be used in conjunction with Ford Motor Co.: Dealer Sales and Service.

Citation:

Schlesinger, Leonard A. "Automobile Dealer Sales and Service: Critical Incidents." Harvard Business School Supplement 690-061, February 1990. (Revised March 1992.)