Case | HBS Case Collection | 2011 (Revised from original 1988 version)
by Roy D. Shapiro
Describes the continuous flow process used to process cranberries into juice and/or sauce. Requires student to analyze process flows to determine where the bottlenecks are and to decide how, and whether, to expand capacity. Original version written by J.G. Miller and R.P. Olson.
Keywords: Logistics; Performance Capacity; Performance Improvement; Supply Chain; Mathematical Methods; Cost vs Benefits; Production;
Citation:
Shapiro, Roy D. "National Cranberry Cooperative, 1996." Harvard Business School Case 688-122, July 2011. (Revised from original May 1988 version.)
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Case | HBS Case Collection | 2012
Delwarca Software Remote Support Unit
Roy D. Shapiro and Paul E. Morrison
Keywords: Service Operations; Service Delivery; Mathematical Methods; Software; Problems and Challenges; Customer Satisfaction; Information Technology Industry;
Teaching Note | HBS Case Collection | 2012
Delwarca Software Remote Support Unit (Brief Case)
Supplement | HBS Case Collection | 2012
Delwarca Software Remote Support Unit, Spreadsheet for Instructors (Brief Case)