|
Chapter
| What Managers Say, What Employees Hear
| 2006
Products, Customers, and Front-Line Employees
by
Jay W. Lorsch
|
Keywords: Product;
Customers;
Employees;
Interpersonal Communication;
Citation:
Lorsch, Jay W. "Products, Customers, and Front-Line Employees." Chap. 6 in What Managers Say, What Employees Hear, edited by Regina Fazio Maruca, 55–62. Westport, CT: Praeger, 2006.