Chapter | What Managers Say, What Employees Hear | 2006

Products, Customers, and Front-Line Employees

by Jay W. Lorsch

Keywords: Product; Customers; Employees; Interpersonal Communication;

Citation:

Lorsch, Jay W. "Products, Customers, and Front-Line Employees." Chap. 6 in What Managers Say, What Employees Hear, edited by Regina Fazio Maruca, 55–62. Westport, CT: Praeger, 2006.