Publications
Publications
- July 1986
- HBS Case Collection
Quality Problems, Policies and Attitudes in the U.S. and Japan: An Exploratory Study
By: Janice A. Klein and David A. Garvin
Citation
Klein, Janice A., and David A. Garvin. "Quality Problems, Policies and Attitudes in the U.S. and Japan: An Exploratory Study." Harvard Business School Background Note 687-003, July 1986.