Case | HBS Case Collection | 2003 (Revised from original version)

Shouldice Hospital Limited

by James L. Heskett
 

Abstract

Various proposals are set forth for expanding the capacity of the hospital. In assessing them, serious consideration has to be given to the culture of the organization and the importance of preserving it in a service delivery system. In addition to issues of capacity and organizational analysis, describes a well-focused, well-managed medical service facility that may well point the way to future economies in the field.

Keywords: Expansion; Health Care and Treatment; Performance Capacity; Organizational Culture; Service Delivery; Growth Management; Strategic Planning; Quality; Social Enterprise; Health Industry; Canada;

Language: English Format: Print 18 pages Purchase

Citation:

Heskett, James L. "Shouldice Hospital Limited." Harvard Business School Case 683-068, June 2003. (Revised from original April 1983 version.)

Related Work

  1. Case | HBS Case Collection | 2005 (Revised from original 2004 version)

    Shouldice Hospital Limited (Abridged)

    James L. Heskett and Roger H. Hallowell

    A hospital specializing in hernia operations is considering whether and how to expand the reach of its services.

    Citation:

    Heskett, James L., and Roger H. Hallowell. "Shouldice Hospital Limited (Abridged)." Harvard Business School Case 805-002, January 2005. (Revised from original July 2004 version.)
    CiteView DetailsPurchase Related

  2. Supplement | HBS Case Collection | 2013 (Revised from original 2013 version)

    Shouldice Hospital Limited (B)

    James Heskett and Roger Hallowell

    Keywords: hospital; hernia; surgery;

    Citation:

    Heskett, James, and Roger Hallowell. "Shouldice Hospital Limited (B)." Harvard Business School Supplement 913-405, February 2013. (Revised from original January 2013 version.)
    CiteView DetailsPurchase Related

About the Author

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James L. Heskett
UPS Foundation Professor of Business Logistics, Emeritus

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