Case | HBS Case Collection | 2006 (Revised from original 1982 version)
by Roy D. Shapiro
Two competitors in the Northeast steel service center industry have made very different choices with regards to logistics and operating strategy. One distributes from a large central location; the other operates seven widely scattered warehouses. Students can diagnose and discuss the significant impacts of these choices, especially in an economic downturn.
Keywords: Logistics; Business Strategy; Competitive Strategy; Business Cycles; Decision Choices and Conditions; Metals and Minerals; Supply Chain; Steel Industry; United States;
Citation:
Shapiro, Roy D. "Halloran Metals." Harvard Business School Case 683-062, May 2006. (Revised from original December 1982 version.)
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Case | HBS Case Collection | 2012
Delwarca Software Remote Support Unit
Roy D. Shapiro and Paul E. Morrison
Keywords: Service Operations; Service Delivery; Mathematical Methods; Software; Problems and Challenges; Customer Satisfaction; Information Technology Industry;
Teaching Note | HBS Case Collection | 2012
Delwarca Software Remote Support Unit (Brief Case)
Supplement | HBS Case Collection | 2012
Delwarca Software Remote Support Unit, Spreadsheet for Instructors (Brief Case)