Case | HBS Case Collection | 1986 (Revised from original version)
by Roy D. Shapiro
Citation:
Shapiro, Roy D. "Butler Manufacturing Co.: Small Components Plant." Harvard Business School Case 682-102, August 1986. (Revised from original May 1982 version.)
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Case | HBS Case Collection | 2012
Delwarca Software Remote Support Unit
Roy D. Shapiro and Paul E. Morrison
Keywords: Service Operations; Service Delivery; Mathematical Methods; Software; Problems and Challenges; Customer Satisfaction; Information Technology Industry;
Teaching Note | HBS Case Collection | 2012
Delwarca Software Remote Support Unit (Brief Case)
Supplement | HBS Case Collection | 2012
Delwarca Software Remote Support Unit, Spreadsheet for Instructors (Brief Case)