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(Revised from original version)
Sea Pines Racquet Club
The student is required to develop a strategy for a tennis club of a large resort area. The tennis director must decide how many courts he needs to build within the next three years, what surface they should have, and how much he should charge for their use. Illustrates the problems of capacity planning in a service organization.
Sasser, W. Earl. "Sea Pines Racquet Club." Harvard Business School Case 674-011, October 1980. (Revised from original September 1973 version.)