Case | HBS Case Collection | 1998 (Revised from original 1997 version)
by John A. Deighton
This version has been shortened to concentrate on the issue of managing a long selling process and long post-sale account relationship. The focus on the pharmaceutical industry in the United States, Europe, and Japan is preserved. Broader questions of expansion into other industries and the development of new products have been written out.
Keywords: Customer Focus and Relationships; Marketing Strategy; Product Development; Sales; Expansion; Chemical Industry; Japan; Europe; United States;
Citation:
Deighton, John A. "Dendrite International (Condensed)." Harvard Business School Case 597-072, July 1998. (Revised from original January 1997 version.)
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Case | HBS Case Collection | 2013 (Revised from original 2011 version)
The Cheezburger Network
John Deighton and Leora Kornfeld
Keywords: Budgets and Budgeting; Online Advertising; Customer Relationship Management; Venture Capital; Emerging Markets; Strategic Planning; Sales; Online Technology; Web Sites; Publishing Industry; Web Services Industry;
Case | HBS Case Collection | 2013 (Revised from original 2013 version)
Amazon, Apple, Facebook and Google
John A. Deighton and Leora Kornfeld
Teaching Note | HBS Case Collection | 2013
The Ford Fiesta (TN)