Case | HBS Case Collection | 1996 (Revised from original version)
by John A. Deighton
Highlights the decision that must be made on balancing customer acquisition and retention and de-emphasizing the structural issues involved in administering the independent contractor sales force.
Keywords: Customers; Customer Focus and Relationships; Decisions; Corporate Governance; Salesforce Management; Financial Services Industry;
Citation:
Deighton, John A. "IDS Financial Services (Condensed)." Harvard Business School Case 596-045, October 1996. (Revised from original August 1995 version.)
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Case | HBS Case Collection | 2013 (Revised from original 2011 version)
The Cheezburger Network
John Deighton and Leora Kornfeld
Keywords: Budgets and Budgeting; Online Advertising; Customer Relationship Management; Venture Capital; Emerging Markets; Strategic Planning; Sales; Online Technology; Web Sites; Publishing Industry; Web Services Industry;
Case | HBS Case Collection | 2013 (Revised from original 2013 version)
Amazon, Apple, Facebook and Google
John A. Deighton and Leora Kornfeld
Teaching Note | HBS Case Collection | 2013
The Ford Fiesta (TN)