Case | HBS Case Collection | June 1989 (Revised July 1994)

Ito Yokado

by Walter J. Salmon


Describes the means by which management has empowered the sales clerks and part time employees of this chain of 131 department stores. They are responsible for all sales and inventory management. This empowerment has led to fewer stockouts, higher sales, lower inventory levels, less inventory loss, higher profits, higher quality, and higher commitment levels on the part of employees. Also describes how their innovative management has overcome inefficiencies in the Japanese distribution system.

Keywords: Innovation and Management; Management; Distribution; Supply Chain Management; Sales; Japan;


Salmon, Walter J. "Ito Yokado." Harvard Business School Case 589-116, June 1989. (Revised July 1994.)