Case | HBS Case Collection | June 1987 (Revised May 1992)

Carolina Power & Light Co.: Customer and Operating Services Group

by Frank V. Cespedes

Keywords: Customer Relationship Management; Energy Industry; United States;

Citation:

Cespedes, Frank V. "Carolina Power & Light Co.: Customer and Operating Services Group." Harvard Business School Case 587-179, June 1987. (Revised May 1992.)