Case | HBS Case Collection | 1992 (Revised from original version)

Carolina Power & Light Co.: Customer and Operating Services Group

by Frank V. Cespedes

Keywords: Customer Relationship Management; Energy Industry; United States;

Citation:

Cespedes, Frank V. "Carolina Power & Light Co.: Customer and Operating Services Group." Harvard Business School Case 587-179, May 1992. (Revised from original June 1987 version.)