Case | HBS Case Collection | February 1982

MCI Telecommunications Corp. (B): Customer Service Strategy and Organization

by John F. Cady and Frank V. Cespedes

Keywords: Customer Relationship Management; Customer Focus and Relationships; Strategy; Telecommunications Industry;

Citation:

Cady, John F., and Frank V. Cespedes. "MCI Telecommunications Corp. (B): Customer Service Strategy and Organization." Harvard Business School Case 582-108, February 1982.