| American Economic Review
David Cutler, Robert S. Huckman and Mary Beth Landrum
Outcome or Result;
Cutler, David, Robert S. Huckman, and Mary Beth Landrum. "The Role of Information in Medical Markets: An Analysis of Publicly Reported Outcomes in Cardiac Surgery." American Economic Review 94, no. 2 (May 2004): 342–346. (Papers and Proceedings.)
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| Harvard Business Review
The Hidden Benefits of Keeping Teams Intact
Robert S. Huckman and Bradley Staats
| New England Journal of Medicine
November 14, 2013
Public Reporting, Consumerism, and Patient Empowerment
Robert S. Huckman and Mark A. Kelley M.D.
| HBS Case Collection
Infection Control at Massachusetts General Hospital
Robert S. Huckman and Nikolaos Trichakis
The case explores the challenges facing Massachusetts General Hospital concerning the adoption of a new infection control policy, which promises to improve operational performance, patient safety, and profitability. The new policy requires coordination between different departments within the hospital, namely the Emergency Department, the Infection Control Unit, and Admission Services. Students are initially asked to assess the operational, financial and clinical implications of the new policy. They are then asked to examine different approaches to its implementation.
Objective: The case allows readers to examine a setting where internal coordination across different departments provides significant aggregate benefits for an organization. Coordination in this case, however, also leads to inequitable allocation of costs and benefits across the different departments, which then provides students with an opportunity to explore various implementation challenges and strategies.
Organizational Change and Adaptation;
Health Care and Treatment;
Division of Faculty & Research
Harvard Business SchoolSoldiers Field
Boston, MA 02163