Publications
Publications
- July 1997 (Revised October 2003)
- HBS Case Collection
Chattanooga Ice Cream Division,The
By: Carl S. Sloane
Abstract
Senior functional officers (marketing, manufacturing, research & development, control, and human resources) clash over alternative ideas for turning around a business in decline. The general manager is faced not only with choosing between competing ideas, but also managing conflict and determining whether his consensus-oriented style is appropriate to the needs of the situation.
Keywords
Management Style; Management Teams; Groups and Teams; Managerial Roles; Conflict Management; Decisions; Performance
Citation
Sloane, Carl S. "Chattanooga Ice Cream Division,The." Harvard Business School Case 498-001, July 1997. (Revised October 2003.)