| HBS Case Collection
(Revised from original version)
Maureen Frye at Quaker Steel and Alloy Corporation
Maureen Frye, assistant product manager at Quaker Steel and Alloy Corp., is asked to implement an action plan for changing the call pattern of the salesforce. Currently the salesforce is spending too much time on small accounts. Earlier Frye attempted to change their call patterns without success. Now with the express call mandate of top management she has to present a plan that will work.
Keywords: Management Teams;