Case | HBS Case Collection | November 1993

Thurgood Marshall High School

by John J. Gabarro


Presents the problem facing a newly appointed high-school principal. Raises issues about interpersonal and group behavior including lack of open conflict resolution and the need to intervene in an interpersonal conflict. Also raises the issue of intergroup conflict between headmasters and department chairmen, as well as value questions concerning the need for discipline and innovation. Discusses several structural questions concerning the existing "house system" organization. A rewritten version of an earlier case.

Keywords: Problems and Challenges; Conflict and Resolution; Employee Relationship Management; Secondary Education; Groups and Teams; Education Industry;


Gabarro, John J. "Thurgood Marshall High School." Harvard Business School Case 494-070, November 1993.