Case | HBS Case Collection | 1993
by Shoshana Zuboff
Keywords: Service Operations; Customer Focus and Relationships; Performance Effectiveness; Apparel and Accessories Industry;
Citation:
Zuboff, Shoshana. "Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express." Harvard Business School Case 493-018, June 1993.
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Article | Review of Financial Studies | June 2012
A Reexamination of Tunneling and Business Groups: New Data and New Methods
Jordan I. Siegel and Prithwiraj Choudhury
Keywords: corporate governance; mergers and acquisitions; business economics; firm organization; firm performance; Groups and Teams; Data and Data Sets;
Article | McKinsey Quarterly | 2010
Creating Value in the Age of Distributed Capitalism
Shoshana Zuboff
Exercise | 2003
SACD Final Paper Assignment
Shoshana Zuboff, David A. Thomas and Monica C. Higgins
Keywords: Curriculum and Courses; Personal Development and Career;