Case | HBS Case Collection | June 1993

Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express

by Shoshana Zuboff

Keywords: Service Operations; Customer Focus and Relationships; Performance Effectiveness; Apparel and Accessories Industry;

Citation:

Zuboff, Shoshana. "Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express." Harvard Business School Case 493-018, June 1993.