Case | HBS Case Collection | August 1992 (Revised September 2002)

Star Distributors, Inc. (A)

by David A. Thomas

Abstract

Depicts the conflict and organizational problems that emerged in a franchise operation owned by Paul Logan, an African American, and John Heyman, a white American. Provides the opportunity to examine the ways in which race influences managerial behavior and organizational dynamics. Also raises issues of organizational performance, headquarters-franchise relations and conflict resolution.

Keywords: Conflict Management; Performance Effectiveness; Franchise Ownership; Race Characteristics; Management Style; Conflict and Resolution; Business and Stakeholder Relations;

Citation:

Thomas, David A. "Star Distributors, Inc. (A)." Harvard Business School Case 493-015, August 1992. (Revised September 2002.)