Case | HBS Case Collection | October 1990 (Revised April 1998)

John Smithers at Sigtek


Describes an ill-fated effort to institute a total quality program. Using the vantage point of one of the managers selected to be a quality instructor, the case traces the rise and fall of the quality effort during its very brief existence over the course of six months. Allows students to identify many things that can undermine implementation of change: lack of corporate commitment, overly formalized programs, inflated expectations, lack of initial successes, etc.

Keywords: Quality; Change Management; Performance;


Jick, Todd D. "John Smithers at Sigtek." Harvard Business School Case 491-035, October 1990. (Revised April 1998.)