Background Note | HBS Case Collection | August 1976 (Revised December 1986)

Note on Process Observation

by John J. Gabarro


Explains some of the dynamics of what actually happens in an effective or ineffective group. Also mentioned are a number of interventions which can be taken on by any group member to help change an ineffective group to one which operates more effectively.

Keywords: Management Practices and Processes;


Gabarro, John J. "Note on Process Observation." Harvard Business School Background Note 477-029, August 1976. (Revised December 1986.)