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Background Note
| HBS Case Collection
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1983
(Revised from original version)
Understanding Communications in One-To-One Relationships
by
John J. Gabarro
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Abstract
Introduces the concepts of assumptions, perceptions and feelings, and applies these concepts to the problem of understanding the behavior that takes place between people in relationships. The note discusses a particular interaction that takes place between two men in a work setting in terms of how each person's point of view influences his behavior. Also discusses the topic of facilitating understanding and several assumptions that impede communications.
Keywords: Interpersonal Communication;
Emotions;
Behavior;
Attitudes;
Perspective;
Relationships;