| HBS Case Collection
(Revised from original version)
Frank Mason (A)
Raises the following issues: understanding another person from his/her point of view, understanding how two people can view the same situation differently, and understanding how an individual's behavior can have secondary consequences of which he/she may not be aware.
Keywords: Outcome or Result;
Cognition and Thinking;
Gabarro, John J. "Frank Mason (A)." Harvard Business School Case 476-019, June 1983. (Revised from original August 1975 version.)