Case | HBS Case Collection | August 1975 (Revised June 1983)

Frank Mason (A)

by John J. Gabarro


Raises the following issues: understanding another person from his/her point of view, understanding how two people can view the same situation differently, and understanding how an individual's behavior can have secondary consequences of which he/she may not be aware.

Keywords: Outcome or Result; Behavior; Cognition and Thinking; Perspective;


Gabarro, John J. "Frank Mason (A)." Harvard Business School Case 476-019, August 1975. (Revised June 1983.)