Case | HBS Case Collection | April 1974 (Revised June 1983)

Robert F. Kennedy High School

by John J. Gabarro


Presents the problem facing a newly appointed high school principal. Raises issues about interpersonal and group behavior including lack of open conflict resolution and the need to intervene in an interpersonal conflict. Also raises the issue of intergroup conflict between headmasters and department chairmen, as well as value questions concerning the need for discipline and innovation. Discusses several structural questions concerning the existing "house system" organization.

Keywords: Interpersonal Communication; Secondary Education; Employee Relationship Management; Organizational Structure; Behavior; Conflict Management; System;


Gabarro, John J. "Robert F. Kennedy High School." Harvard Business School Case 474-183, April 1974. (Revised June 1983.)