Background Note | HBS Case Collection | March 1999 (Revised May 1999)

Putting Your Finger on Capability

by Clayton M. Christensen and Tara Donovan


Presents a model or theory about the competence or capability of organizations. Written to help managers be more precise about what the capabilities and disabilities of an organization are, and to be able to put their finger precisely on the place in the organization where capabilities and disabilities reside.

Keywords: Experience and Expertise; Management; Organizations; Theory;


Christensen, Clayton M., and Tara Donovan. "Putting Your Finger on Capability." Harvard Business School Background Note 399-148, March 1999. (Revised May 1999.)