| HBS Case Collection
(Revised from original 1999 version)
Putting Your Finger on Capability
Presents a model or theory about the competence or capability of organizations. Written to help managers be more precise about what the capabilities and disabilities of an organization are, and to be able to put their finger precisely on the place in the organization where capabilities and disabilities reside.
Keywords: Experience and Expertise;
Christensen, Clayton M., and Tara Donovan. "Putting Your Finger on Capability." Harvard Business School Background Note 399-148, May 1999. (Revised from original March 1999 version.)