Journal Article | Harvard Business Review | March 2003

Predictable Surprises: The Disasters You Should Have Seen Coming

by Michael D. Watkins and Max H. Bazerman

Citation:

Watkins, Michael D., and Max H. Bazerman. "Predictable Surprises: The Disasters You Should Have Seen Coming." Harvard Business Review 81, no. 3 (March 2003). (Reprinted in H. Balanoff (Ed.), Public Administration, McGraw-Hill, 2004.)