Publications
Publications
- November 1997
- HBS Case Collection
Note on Knowledge Management, A
By: David A. Garvin and Artemis March
Abstract
Provides an overview of knowledge management, including descriptions of knowledge management strategies, processes, organization, infrastructure, systems, and challenges. Describes the approaches at two leading consulting firms, Arthur Andersen and Ernst & Young, that have been pioneers in knowledge management strategies.
Keywords
Knowledge Management; Management Style; Management Systems; Infrastructure; Organizations; Business Strategy
Citation
Garvin, David A., and Artemis March. "Note on Knowledge Management, A." Harvard Business School Background Note 398-031, November 1997.