Book | 2003

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

by James L. Heskett, W. Earl Sasser Jr. and Leonard A. Schlesinger

Keywords: Value; Profit; Employees; Customers;

Citation:

Heskett, James L., W. Earl Sasser Jr., and Leonard A. Schlesinger. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. New York: Free Press, 2003.