Case | HBS Case Collection | April 1996 (Revised June 1999)


by James L. Heskett


Police Commissioner Bratten and his staff have led a process designed to create a results-oriented police department from one that previously emphasized and measured effort. With increasing budgeting pressures, the next phase of effort calls for increasing emphasis on productivity as well as a reduction in crime.

Keywords: Leadership; Performance Productivity; Leadership Style; Budgets and Budgeting; Public Administration Industry;


Heskett, James L. "NYPD New." Harvard Business School Case 396-293, April 1996. (Revised June 1999.)