| HBS Case Collection
(Revised January 1997)
Scott Cook and Intuit
Scott Cook has just learned that Microsoft has withdrawn its $2 billion offer for his company Intuit. Because of his company's prospects, he is elated. But he now must decide the direction in which to take his company while continuing to focus on the formula of marketing research, customer service, and new product development that has made Intuit successful.
Keywords: Customer Relationship Management;
Business or Company Management;