| HBS Case Collection
(Revised from original version)
Scott Cook and Intuit
Scott Cook has just learned that Microsoft has withdrawn its $2 billion offer for his company Intuit. Because of his company's prospects, he is elated. But he now must decide the direction in which to take his company while continuing to focus on the formula of marketing research, customer service, and new product development that has made Intuit successful.
Keywords: Customer Relationship Management;
Business or Company Management;
Heskett, James L. "Scott Cook and Intuit." Harvard Business School Case 396-282, January 1997. (Revised from original March 1996 version.)