Publications
Publications
- February 1996 (Revised March 1996)
- HBS Case Collection
Harvey Golub: Recharging American Express
By: David A. Garvin and Artemis March
Abstract
Harvey Golub, CEO American Express, initiated and led a large-scale change process. The case describes the organization he inherited, two successive waves of reengineering, his "principles-driven" approach to decision making, and his goal of converting American Express from a diversified financial supermarket to one unified operating company.
Keywords
Transformation; Decision Choices and Conditions; Engineering; Leadership Style; Organizational Change and Adaptation; Core Relationships; Integration; Value
Citation
Garvin, David A., and Artemis March. "Harvey Golub: Recharging American Express." Harvard Business School Case 396-212, February 1996. (Revised March 1996.)