Background Note | HBS Case Collection | November 1995

Reengineering a Business Process

by Richard L. Nolan and Thomas H. Davenport

Abstract

Describes the six steps included in most reengineering initiatives: selecting the processes for reengineering; identifying change enablers; developing a business vision of process objectives; understanding and measuring existing processes; designing and prototyping the new processes; and implementing the new processes.

Keywords: Goals and Objectives; Management Practices and Processes; Change Management; Measurement and Metrics;

Citation:

Nolan, Richard L., and Thomas H. Davenport. "Reengineering a Business Process." Harvard Business School Background Note 396-054, November 1995.