Background Note | HBS Case Collection | 1995
by Richard L. Nolan and Thomas H. Davenport
Describes the six steps included in most reengineering initiatives: selecting the processes for reengineering; identifying change enablers; developing a business vision of process objectives; understanding and measuring existing processes; designing and prototyping the new processes; and implementing the new processes.
Keywords: Goals and Objectives; Management Practices and Processes; Change Management; Measurement and Metrics;
Citation:
Nolan, Richard L., and Thomas H. Davenport. "Reengineering a Business Process." Harvard Business School Background Note 396-054, November 1995.
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Book | 2013
Keeping Up with the Quants: Your Guide to Understanding and Using Analytics
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Case | HBS Case Collection | 2013
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