Chapter | The Service Quality Handbook | 1993

Putting the Service Profit Chain to Work

by Roger Hallowell and Leonard A. Schlesinger

Citation:

Hallowell, Roger, and Leonard A. Schlesinger. "Putting the Service Profit Chain to Work." In The Service Quality Handbook, edited by William F. Christopher and Eberhard E. Scheuing. New York: AMACOM, 1993.