Article | Journal of Service Research | August 2002
by D. Bell, J. Deighton, W. J. Reinartz, R. T. Rust and G. Swartz
Keywords: Equity; Management;
Citation:
Bell, D., J. Deighton, W. J. Reinartz, R. T. Rust, and G. Swartz. "Seven Barriers to Customer Equity Management." Journal of Service Research 5, no. 1 (August 2002): 77–85.
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Case | HBS Case Collection | 2013 (Revised from original 2011 version)
The Cheezburger Network
John Deighton and Leora Kornfeld
Keywords: Budgets and Budgeting; Online Advertising; Customer Relationship Management; Venture Capital; Emerging Markets; Strategic Planning; Sales; Online Technology; Web Sites; Publishing Industry; Web Services Industry;
Case | HBS Case Collection | 2013 (Revised from original 2013 version)
Amazon, Apple, Facebook and Google
John A. Deighton and Leora Kornfeld
Teaching Note | HBS Case Collection | 2013
The Ford Fiesta (TN)