|
Chapter
| The Quest for Loyalty: Creating Value Through Partnership
| 1996
The Power of Predictability
by
H. H. Stevenson and Mihnea Moldoveanu
|
Keywords: Forecasting and Prediction;
Citation:
Stevenson, H. H., and Mihnea Moldoveanu. "The Power of Predictability." In The Quest for Loyalty: Creating Value Through Partnership, edited by Fred Reichheld. Boston: Harvard Business School Press, 1996.