Case | HBS Case Collection | March 1991 (Revised December 1994)

Marks and Spencer Ltd. (A)

by Cynthia A. Montgomery

Abstract

Marks and Spencer is a highly regarded retailer in the United Kingdom. This case examines the history of the firm, its organizational capabilities, and its long standing relationships with employees, customers, and suppliers. Also discusses the firm's expansion into Europe and Canada. May be used with Marks and Spencer Ltd. (B).

Keywords: Expansion; Organizational Design; Relationships; Retail Industry; United Kingdom;

Citation:

Montgomery, Cynthia A. "Marks and Spencer Ltd. (A)." Harvard Business School Case 391-089, March 1991. (Revised December 1994.)