| HBS Case Collection
(Revised from original version)
The Job of the General Manager
Describes elements of the job of the general manager that are addressed in the Management Policy and Practice course at the Harvard Business School. These include: 1) establishing strategic direction, 2) setting goals and managing standards of performance, 3) marshalling and allocating resources, 4) selecting and developing people, 5) organizing effort, 6) maintaining an understanding of day-to-day operations, and 7) building a positive working environment.
Keywords: Experience and Expertise;
Mission and Purpose;
Heskett, James L. "The Job of the General Manager." Harvard Business School Background Note 388-035, October 1987. (Revised from original September 1987 version.)