|
Chapter
| Service Quality: New Directions in Theory and Practice
| 1994
Managing Services When Service Is a Performance
by
J. A. Deighton
|
Keywords: Service Operations;
Performance;
Management;
Service Industry;
Citation:
Deighton, J. A. "Managing Services When Service Is a Performance." In Service Quality: New Directions in Theory and Practice, edited by R. T. Trust, and R. L. Oliver. Beverly Hills, CA: Sage Publications, 1994.