Putting customers first entails more than meets the eye. Harvard's Ranjay Gulati presents a guide to moving beyond deceptive milestones and reaching breakthrough success.
Competitiveness at the Crossroads (2012) is an alarming report with far-reaching implications. Forget the U.S. budget sequester. Set aside the financial bubbles on which the economy currently rests. Pay attention to something much more fundamental: America has lost the ability to compete in the international marketplace.
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